My Game Crashes

Firstly, please ensure that your PC meets the system requirements for Ships At Sea, which can be found here: Ships At Sea system requirements.

MINIMUM REQUIREMENTS:

Requires a 64-bit processor and operating system
OS: Windows 10 64-bit
Processor: AMD Ryzen 3 1300X / Intel Core i5 9400
Memory: 8 GB RAM
Graphics: GeForce GTX 1070 / Radeon RX 5500 XT 6GB VRAM (Very Important!)

If the minimum requirements are NOT met, you can try and play the game through GeForce NOW!

If the requirements are met, make sure to turn off or disable all non-essential applications on your PC, including antivirus and antimalware programs.

If the issue persists, check if your PC is free from malware or viruses, as they can sometimes cause crashes.

You can also try verifying game files as described here.

If none of the above steps help, reinstall your GPU drivers by following these steps:

1. Download the latest drivers for your GPU, but do not install them yet.
2. Download Display Driver Uninstaller and run it to remove any previous versions of drivers.
3. Perform a clean installation of the drivers that you've downloaded in step 1.

It's important to note that installing older drivers can sometimes help resolve crashing issues.

Intel Processor Crashes

Certain players are encountering crashes caused by a conflict between Intel i9 processors and the decompression method used in Unreal Engine 5. While we cannot provide a direct fix at this time, a workaround is available that should resolve the issue in most instances.

Workaround

Who is affected?: Individuals using 13th and 14th generation Intel processors who encounter "LowLevelFatalError - Could not decompress shader group with Oodle" crashes.

What's the problem?: A hardware issue with Intel 13900K and 14900K processors (including models like 13700 and 14700) is causing game crashes due to BIOS settings and high clock rates.

How to fix it (short explanation): Players should either disable overclocking in the BIOS or use Intel XTU to lower the Performance Core multiplier for improved stability.

Please refer to this article for a step by step guide to fix the problem.

Are you still experiencing crashes?

You can try fixing this issue by deleting your local savegame files to see if any of them are causing the problems. To start, it's important to make a backup of your savegames. You can do this by following the steps below:

1. Show hidden files:

• Ensure that hidden files are visible on your system. Show hidden files. The folder for USERNAME will be your specific Windows username.

2. Backup Save Games:

• Navigate to C:\Users\USERNAME\AppData\Local\SAS\Saved\SaveGames and copy the SaveGames folder to a safe location.

3. Delete Game Data:

• After copying the files, delete the folder C:\Users\USERNAME\AppData\Local\SAS

4. Go to Steam client and reinstall the Game:

• Open Steam client.
• Find Ships At Sea in your library, right-click on it, and select Uninstall.
• Reinstall the game.

5. Restore Save Games:

• Start the game once after reinstallation. 
• Exit the game. 
• Copy your SaveGames folder back to C:\Users\USERNAME\AppData\Local\SAS\Saved\SaveGames  

6. Verify:

• Launch the game again to see if the issue is resolved. 

NOTE: 

Some crashes are related to faulty or outdate video card drivers! Ensure tha you have the latest updated drivers for your video card. You can download an update for your video card drivers from your video card control panel or directly from NVidia or AMD.